SAP Customer Experience (CX)
Make the right connections with your customers
See how Callaway embraced growth while delivering outstanding customer experiences
Turn your customer insights into opportunities
Business success today starts and ends with customers. That’s why it’s critically important to get the customer experience right at every touchpoint. Every interaction with a customer is an opportunity to provide value, build trust, and establish loyalty. But to do this well, you need to be able to understand your customers like never before. Discover how to make your customer experience work better for you.
What is SAP CX
SAP CX is an integrated suite of cloud-based solutions designed to create seamless, personalized customer interactions, whether B2C or B2B. It unlocks the power of customer data for intelligent engagements across the entire customer lifecycle. Interested in enhancing your customer experience? The Syntax team is here to help.
Customer Success
Novexco: Expanding Growth Potential and Streamlining Data Management with a Scalable Solution
Based in Quebec, Canada, Novexco has provided office services and distributed office supplies to enterprises for over 25 years. Manual processes made data visibility challenging on the company’s previous homegrown ERP system — which couldn’t sustain projected growth. The distributor sought a new approach that could scale with business demands while providing a centralized location for all data.
“SAP is no longer just for large companies. Paired
with the right implementation team, SAP can help
propel small and medium-sized companies
through digital transformation.”
– Michel Bouchard
Vice President of IT, Novexco
360 degree
View of all sales and transactional data
1
Central source of truth with universal access to all data
Syntax: Helping you get the most from your CX program
At Syntax, we’re dedicated to helping you achieve your CX objectives. Whether you’re looking to improve one specific area of your CX program or are interested in getting the most from CX across your end-to-end processes, we can help you understand the options, determine the best suite of SAP CX solutions to drive value from your customer experience, and integrate SAP CX into your organization.
20+
SAP CRM and Customer Experience Customers
SAP Customer Experience Solutions
SAP CX is a composable suite of customer-centric applications that lets you create the CX solution that best aligns with your needs and the needs of your customers. Components of SAP CX include:
SAP Commerce Cloud:
Create meaningful, integrated, and personalized customer online commerce experiences.
SAP Customer Data Platform:
Seamlessly collect customer data across your landscape – back-end & frond-ends – to build up Unified Customer Profile & to enable customer insights that enhance purchasing journeys
SAP Emarsys Customer Engagement:
Design real-time, personalized, high-value marketing-focused customer experiences with the help of Enterprise grade omni-channel marketing automation platform.
SAP Service Cloud:
Create relevant and meaningful inquiries and post-purchase connections to foster loyalty and better deliver on your brand promise.
SAP Sales Cloud:
Streamline and automate critical selling processes and empower sales teams to build stronger, more trusted, relationships.
SAP CX AI Toolkit:
Use AI tools to automate time-consuming tasks, analyze business data, and deliver exceptional customer experiences.
At Syntax, we combine extensive industry experience with deep enterprise application, cloud, and security knowledge to deliver context to technology.
Natural Resources
Engineering/Construction
Manufacturing
Consumer Goods
7 Pillars of Omnichannel Personalization
In today’s marketing, meeting customer expectations is vital. Your audience craves personalized experiences at every touchpoint. Failing to deliver could cost their loyalty. To succeed, master omnichannel personalization, tailoring content to preferences consistently. Learn why it’s key to staying ahead and driving revenue.
“In today’s market, customer satisfaction is key to business success. Our CX practice is committed to leveraging our SAP solutions and services to ensure every customer interaction from your business is a chance to deliver value, earn trust, and cultivate loyalty. Unlock your digital transformation with our expert team of Customer Experience and Industry specialists, committed to driving your businesses success.”
Christophe Grillot | Senior Solutions Director
Additional Resources
Case Study
Novexco: Expanding Growth Potential and Streamlining Data Management with a Scalable Solution.
Whitepaper
How Cloud ERP Can Help Transform Retail Customer Experience and Meet Sustainability Goals
Brochure
Close the Gap on Customer Insight: Three Key Customer Data Challenges CIO’s Can Solve Now